Frequently asked questions

 

How do contract sales differ from your Trade program?

Our contract sales program is for Hospitality Projects, Commercial Retailers, Multi-Residential Developments and more, while our Design Trade program is for design/build industry professionals working on single-residential projects. Each program carries different terms and conditions. Please contact traderegistration@casper.com for more details on the specific T&C’s of each.

Can I place a Trade order online?

No. At this time, all orders must be placed through our Business account team or by visiting one our Casper Sleep shops once you have applied and been accepted into the program.

What products are included in the trade program?

Most Casper products are part of our trade program, however, some exclusions apply.

Are their minimums to be eligible for the trade program?

There are no minimums, however the discount tier varies based on level of spend. Please contact our trade account team for more specifics.

Which industries and professions qualify for the Casper Trade program?

The trade program is open to interior designers, registered general contractors, home stagers whose clients are homeowners directly, professional architects, hotels, property management companies, homebuilders and various other commercial entities. We will ask for documentation showing membership in one of these organizations:

  • AIA (American Institute of Architects)
  • NAHB (National Association of Homebuilders)
  • APLD (Association of Professional Landscape Designers)
  • ASID (American Society of Interior Designers)
  • ASLA (American Society of Landscape Architects)
  • CID (Certified Interior Decorators International)
  • IDS (Interior Design Society)
  • IIDA (International Interior Design Association)
  • NALP (National Association of Landscape Professionals)
  • NARI (National Association of the Remodeling Industry)
  • NKBA (National Kitchen and Bath Association)
  • A staging organization, such as ASP, HSR, IRIS or IRN

Or one of the Following:

  • Interior Designer Certification
  • Business License showing that you are a professional in interior design, architecture, homebuilding, homestaging, remodeling
  • W9 or Federal ID form showing your EIN number

I’m not a member of one of the professional trade organization, am I still eligible?

If you have a W9 and EIN number showing a business in one of these sectors, we can enroll you in the program but you'll have to email us at traderegistration@casper.com

Is the trade program valid at Casper retail stores?

Yes. Once you apply and have been accepted into our Trade program you will receive credentials that can be brought into our retail stores to get Trade benefits. Trade members must bring government issued photo ID with name matching the card. You cannot transact in our retail stores until you have been accepted into the program.

Note: Contract clients cannot make orders in our stores. Please contact traderegistration@casper.com.

How do the trade discounts work?

Our discount tiers are based on cumulative spending with Casper. Once enrolled in the program your spending is tracked and your discount status is updated as you hit key spending milestones. We will send a membership card in the trade program when you join and it will be updated as you advance through the spending tiers. For a full list of the spending tiers and associated discounts/benefits please reach out to traderegistration@casper.com.

What countries is the trade program available?

The trade program is valid in the US only. We anticipate being able to offer this benefit to Canada, United Kingdom, Germany and France later in 2018.

How do I pay for my order?

Our business account team can process your orders directly. We accept all major credit cards in addition to invoice billing (if applicable). We don’t currently offer financing.

Does the trade program charge sales tax?

Where provided by law, we do collect sales tax.

What is the trade program return policy?

Given our exclusive pricing discounts, we are unable to accept most returns unless product has been damaged in transit. Mattresses are returnable within 30 days for a full refund, less return shipping costs, provided it’s in donatable condition.

I’ve already purchase from Casper. Can I have trade pricing retroactively applied?

Unfortunately, trade discounts are not available for previous purchases from Casper.

How does the referral program work?

Realtors, Interior decorators and General Contractors who refer their clients to buy on Casper will receive a $100 Amazon gift card for each referral they make (up to 5 in a calendar year). The referral program is not open to contract sales (i.e. hotels, etc).

How long will it take to receive my order?

Shipping times vary by product and selected delivery method. For the most accurate information, please contact our business account team.

Does the trade program rent or lease furniture?

No. At this time we do not have a rental or lease option.

Are products from the trade program available for resale?

No, with some exceptions. Design trade professionals with relevant resale certificates are eligible to be tax-exempt in most cases. Documentation must be provided when applying and final determination is at the sole discretion of Casper.

Does the Casper Manufacturer warranty apply to my trade purchase?

While we pride ourselves on making quality products we know consumers have issues from time to time. If you purchase a Casper product for non-commercial use in an individual home, then our Casper consumer limited warranty applies. If you are purchasing for a commercial/contract application (i.e. hotels, hospitals, etc) then you will be covered under a 3 year limited warranty on mattresses. Please visit https://casper.com/warranty/ for more information.